Active TeleSource

Since its formation in 1997, Active TeleSource has focused on building a center of excellence in customer care, working with leaders in regulated industries such as utility, energy, healthcare, telecommunications, government, and financial services. The company invests in developing its people, technology, systems, and processes to meet the unique requirements of organizations that have high standards of state and federal compliance. Active TeleSource is dedicated to providing a seamless customer experience that supports business continuity and reduces employee-staffing risks. With a strong U.S.-based remote workforce, Active TeleSource offers flexible solutions for overflow management, ensuring that organizations can meet customer demands even during times of employee unavailability. The company's commitment to quality is evident through its Service Excellence program, which trains team members to prioritize the customer experience, ultimately increasing customer satisfaction during each interaction.